At Fácil swim, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website facilswim.com, shop with us, or engage with our services.

1. Information We Collect

We collect personal information in several ways when you use our website and services. This information may include:

Personal Information: Name, email address, phone number, billing and shipping addresses, payment information.
Account Information: If you create an account, we may collect login credentials, order history, and preferences.
Payment Information: Credit card details or other payment method information (processed securely via third-party providers).
Usage Information: IP address, browser type, operating system, device information, and browsing patterns (via cookies and similar technologies).
Marketing Preferences: Information on your communication preferences (e.g., whether you choose to receive promotional emails or updates).

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process Transactions: To fulfil orders, process payments, and send you order confirmations and shipping updates.
To Improve Our Website and Services: To customise and enhance your shopping experience based on your preferences and usage patterns.
Payment Information: Credit card details or other payment method information (processed securely via third-party providers).
To Communicate With You: To send order updates, respond to inquiries, and notify you of new products, promotions, or changes to our services (if you have opted into marketing communications).
To Comply with Legal Obligations: To comply with any legal requirements and resolve disputes.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal data. These include:

Encryption: We use Secure Sockets Layer (SSL) technology to encrypt your sensitive information during transmission.
Access Control: Only authorised personnel have access to your data, and we implement strict internal policies to safeguard it.
Payment Security: Payment transactions are processed through a secure, PCI-compliant third-party payment processor.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

Service Providers: With third-party vendors who help us operate our website, process payments, or ship products (e.g., payment processors, shipping companies).
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, enforce our site policies, or protect the rights, property, or safety of Fácil swim, our customers, or others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse site traffic, and gather information for marketing purposes. You can manage your cookie preferences through your browser settings..

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: All prices are listed in Australian dollars (AUD) and are inclusive of GST (Goods and Services Tax) unless otherwise specified.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Opt-Out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly.

If you wish to exercise any of these rights, please contact us at:

info@facilswim.com

7. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of those sites before providing any personal information.

8. Children's Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

14. COntact

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

info@facilswim.com